We will train you in the fundamentals of various hardware, operating system, and application support. You will utilize that knowledge to respond to a wide variety of user and or customer issues in support of the business. You will also learn to provide a client-centered approach to support according to established policy, practices and standards.
What will you be doing?
- Provide phone-based Help Desk or Technical Application Support services to internal and external clients in a call center environment
- Respond to 1st level support calls and providing accurate responses via calls, email, and remote screen sharing support
- Open, escalate as necessary, track, resolve, and close tickets
- Participate in the maintenance of a knowledge base of issues and solutions
- Interface with end users on support issues in a professional manner and respond to user demands within specified service level agreement
- Assist colleagues as required